GAMES MART

Return & Refund Policy

Last updated: 27 October 2026

We want you to be happy with every order. This policy explains when you can cancel, return or replace an item, and how refunds work.

1. Cancelling an order

  • Before dispatch: you can cancel for free. WhatsApp or email us with your order number and we will refund you in full.
  • After dispatch: the order can no longer be cancelled. If you refuse delivery of a prepaid order, we will refund you once the parcel returns to us, minus the shipping charges for both directions.

2. Damaged, defective or wrong item

If your item arrives damaged, does not work, or is not what you ordered:

  1. Tell us within 48 hours of delivery by WhatsApp (+91 90338 08147) or email (orders@gamesmart.in), with your order number.
  2. Send us an unboxing video (recorded from opening the sealed parcel) and photos of the product and its packaging. We need this to raise a claim with the courier and the manufacturer.
  3. After we verify your claim, we will send a replacement. If no replacement is available, we will give you a full refund. We cover the return shipping.

A game disc that will not read on a working console counts as defective. A game that does not suit your taste does not.

3. Unopened items (change of mind)

You can return a product that is still sealed in its original packaging within 7 days of delivery. Return shipping is paid by you. Once we receive the item and confirm the seal is intact, we refund the product price. The original shipping charge is not refunded.

4. Items that cannot be returned

  • Games that have been opened, unless they are defective (section 2).
  • Digital codes, gift cards, vouchers or subscriptions, once the code has been revealed or sent.
  • Products damaged by misuse, accidents, liquid or unauthorised repair.
  • Items returned without their original box, manuals, accessories or free gifts.
  • Products marked “non-returnable” on the product page.

5. Consoles and accessories

If a console or accessory is dead on arrival, report it within 48 hours of delivery with an unboxing video and we will arrange a replacement. After that, faults are handled under the manufacturer’s warranty at the brand’s authorised service centre. We will help you with the process.

6. How to request a return

  1. WhatsApp or email us with your order number, the reason for the return, and photos or video.
  2. Once approved, we will arrange a pickup where our courier partners serve your PIN code. Otherwise, we will share the address to ship the item to.
  3. Pack the item securely in its original packaging.

7. Refunds

  • We inspect returned items within 2 business days of receiving them and let you know the result.
  • Approved refunds are started within 2 business days of approval.
  • Online payments: refunded to your original payment method (UPI, card, net banking or wallet). It usually reaches your account in 5–7 business days, depending on your bank.
  • Cash on Delivery orders: refunded by UPI or bank transfer to an account you provide, within 5–7 business days.

8. Exchanges

Exchanges for a different product depend on stock. We process them as a return and a new order. Contact us and we will help.

9. Contact us

GAMES MART, Porbandar, Gujarat 360575, India
Email: orders@gamesmart.in
Phone / WhatsApp: +91 90338 08147 (Monday to Saturday, 10:00 AM to 8:00 PM)